Can we just get this out of the way? GoDaddy, like anything else, is flawed. But have you ever had a really outrageous, brash, loud friend? Whenever that brash, loud person made a mistake, the mistakes seemed amplified simply because of that person’s personality. GoDaddy is the same way. It does not bear its flaws quietly or lightly.
Founder Bob Parson is plain obnoxious. He’s loud, expresses stupid opinions loudly, and is the very model for the overaged, overich asshole.
The interface is cluttered. It’s a visual train wreck. As you’re trying to concentrate on your one, single task of registering one single domain, there are a million things going on around you, blinding you.
GoDaddy tries to cross-sell you too much. “Would you like fries with that, too?” is expressed in the form of “Would you like webhosting with that, too?” All combination webhost/registrars do the same thing; we understand this. But GoDaddy takes it to a new, outrageous level.
GoDaddy garnered bad press some years ago for obnoxious Super Bowl ads it was running. I’m not too sensitive about that, but it does give you pause. What other idiotic things will they dream up?
And #4 1/2: Unable to apply saved credit card information when ordering. I have made this only # 4.5 because I’m certain much of it has to do with me. But–and get this–I have spoken to a Customer Service Representative who could not figure it out, either. So, even though my credit card number is saved, I still have to manually key it in each time I order.
Ah, but that brash, obnoxious, outrageous friend is still your friend, right? They wouldn’t be your friend if they had no redeeming qualities.
I use GoDaddy only for name registration, so let it be known that my comments come from the name registration world.
Gosh, this is a no-brainer to anyone with brains, but to me it was a revelation. Whenever you’re in Checkout and about to order your domain, open up another tab in your browser, go to Google, and search for “godaddy coupon” or “godaddy promo code.” You will always, always, always find a site where you can pick up a promo code that will save you up to 10%.
You’ll need to juggle the various coupons to get the best deal. For example, will it be cheaper to take 10% off of the entire order or choose the coupon where you can get $10 off of orders over $50, or whatever. Examine it, as it will be different for every situation.
Some coupons are just plain worthless. Like the “.info domains for $.99″ coupon. Well, I have yet to find a day when you can’t normally find .info’s for $.99 on GoDaddy–without using a coupon. Also, you will occasionally find a 10% off coupon next to a 15% off coupon. Why is the 10% coupon still even there? Maybe some people who aren’t so sharp-eyed will pick them. Finally, look carefully at expiration dates
I use it. I’ll leave it at that.
I’m pretty fussy about being treated right or wrong, and I have no compunctions about dropping services that look fishy, seedy, or just plain offer bad customer service. GoDaddy certainly has that seedy veneer, but underneath is a solid, reputable company. Other than hacking through the cluttered interface, it’s quite a nice system that allows you to get a lot of work done–cheaply–in one place.
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